SPARKLE

SPARKLE
Telecom Italia Sparkle of North America Inc. 745 5th Ave. Avenue 27th Fl. New York, NY 10151

[edit] =Maintenance Contacts and Procedures= Please provide the following information when contacting Sparkle email to:contactcenter.tis@telecomitaliasparkle.com Company Name: NEKO Inc. Type of Service: Wholesale Voice Interconnect assignments: 216.112.138.69 > 89.221.47.44 Trouble Reported:_______________ Severity: High,Medium,Low Destination: /s Sample Numbers: Time and Date stamped Supporting Documentation (i.e. ICDR, Switch error cause etc) Contact information: (Email and Direct Phone number) Copy: e.colasante@telecomitaliausa.com [edit] =Step One= email contactcenter.tis@telecomitaliasparkle.com [edit] =Step Two= Call 0113906321000 Prompt 1 for english Fax: 0113906321001 [edit] =Step Three= Contact Eric Colasante Ph: 212-310-9068 Cell: 646-742-7423 email: e.colasante@telecomitaliausa.com [edit]

Voice Services
[edit] =Contact Center= Open 24/7 email contactcenter.tis@telecomitaliasparkle.com Call 0113906321000 Prompt 1 for english Fax: 0113906321001 [edit]

Escalation
[edit] =Level One= After Two Hours Service Manager Mr. Donato Paoletti 011390652744463 donato.paoletti@telecomitaliasparkle.com [edit] =Level Two= After Four Hours NOC Wholesale Manager Mr. Roberto Torre 011390652744598 Roberto.Torre@telecomitaliasparkle.com [edit] =Level Two= After Eight Hours Network Operations Director Mr. Francesco Paolo Mari 011390652744080 FrancescoPaolo.Mari@telecomitaliasparkle.com