Norstar Features

Using Norstar Features
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Using a Norstar Feature
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 * 1) Press {Feature} and enter the desired feature code on the dial pad, or press a programmed memory button.
 * 2) Follow the display messages. On a two-line display telephone, some features are also available on display buttons.

Programming Memory Buttons
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 * You can program memory buttons for one-touch access to frequently used features.
 * 1) Press {Feature} {*} {3}.
 * 2) Press the memory button that you want to program.
 * 3) Press {Feature} and enter the feature code on the dial pad.
 * You can also program frequently dialed numbers, using the following codes:
 * {Feature} {*} {1} external autodial: Store an external telephone number for one-touch dialing. (using an access code if required).
 * {Feature} {*} {2} Internal autodial: Store an internal intercom number for one-touch dialing.
 * See your telephone User Card for details. You cannot program line, incoming line group, intercom, answer, or Handsfree/Mute buttons.

Norstar Features
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Button Inquiry {Feature} {*} {0}
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 * Check what is programmed on any button. Use when labeling buttons.
 * Press {Feature} {*} {0}. Press any button.

Call Forward {Feature} {4}
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 * Send your calls to another telephone in your Norstar system.
 * Press {Feature} {4}. Follow the prompts in your display.
 * Press {Feature} {#} {4} to cancel.

Call Park {Feature} {7} {4}
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 * Press {Feature} {7} {4} to put a call on hold so that it can be picked up from any telephone in your Norstar system.
 * The display shows a three-digit retrieval code.
 * To retrieve a parked call, press {intercom} and dial a retrieval code on any telephone in your Norstar system.

Call Pickup - Directed {Feature} {7} {6}
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 * Answer any ringing telephone.
 * Press {Feature} {7} {6} and dial that telephone's extension number.

Call Pickup - Group {Feature} {7} {5}
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 * Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first.
 * Contact C&C Customer Care Center if you need a call pickup group established.

Conference {Feature} {3}
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 * Establish a conference call between yourself and two other parties.
 * Make or answer the first call.
 * Put the first call on hold.
 * Make or answer the second call.
 * After the second call is connected, press {Feature} {3}.
 * Press the line or intercom button of the first held call.
 * Press {Rls} to end the conference call
 * To remove yourself from a conference permanently (unsupervised conference):
 * Press {Feature} {7} {0}. The other two callers remain connected. (Some external lines may not support this feature.)
 * To put a conference on hold:
 * Press {Hold}. The other two callers can still talk to each other.
 * To split a conference:
 * Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press {Feature} {3}.
 * To disconnect one party:
 * Press the line or intercom button of the caller you want to disconnect, then press {Rls}.
 * Press the line or intercom button of the remaining caller to resume your conversation.
 * To independently hold two calls:
 * Press the line or intercom button of the first caller, then press {Hold}. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press {Feature} {3}, then retrieve the second call from hold.

Contrast Adjustment {Feature} {*} {7}
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 * Adjust the contrast of your display.
 * Press {Feature} {*} {7}, then press a number from {1} to {9} (depending on you telephone). Press {Hold} to set your choice.

Do Not Disturb {Feature} {8} {5}
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 * To cancel press {Feature} {#} {8} {5}
 * When you are not on a call prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.

Hold {Hold}
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 * Temporarily suspend a call.
 * To retrieve a held call, press the line button for the held call.
 * Exclusive Hold
 * {Feature} {7} {9} or {Feature} {Hold}
 * Temporarily suspend a call and prevent other telephones from picking it up.

Last Number Redial {Feature} {5}
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 * Automatically redial the last external telephone number that you dialed.

Link {Feature} {7} {1}
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 * Use to transfer callers to a telephone number.
 * While on first call, press {Link}. Wait for dial tone.
 * Dial next number, and hang up or wait for party to answer.
 * If party answers, announce call, press {Link}, and hang up.
 * If no answer, press flashing line button to return to first call.
 * Note: Use Transfer to transfer callers to an intercom number

Long Tones {Feature} {8} {0} {8}
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 * Generate a tone for as long as you hold down a button. This is used to communicate with devices like fax or answering machines. Long tones are in effect only for your current call.

Messages {Feature} {1}
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 * Send a message to a Norstar telephone's display.
 * Press {Feature} {1}. Enter the intercom number to send message to.
 * Press {Feature} {#} {1} to cancel the message.
 * To view and reply to your messages:
 * Press {Feature} {6} {5}.
 * Press {*} and {#} to view your message list.
 * Press {0} to call the person who left you the message.
 * To erase a message:
 * Press {Hold} while viewing a message.

Page {Feature} { 6} {0} and code (1 to 3) and zone (0 to 6)
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 * Make a page announcement through either the internal (code1) or external (code2) speakers, or both (code 3). Zone 0 pages all zones.
 * Internal Page
 * {Feature} {6} {1} and zone (0 to 6)
 * Make a page announcement to all, or to a specific group of Norstar telephones, through the telephone speakers. Zone 0 pages all zones.
 * External Page
 * {Feature} {6} {2}
 * Make a page announcement through an external loudspeaker system.
 * Internal and External Page
 * {Feature} {6} {3} and zone (0 to 6)
 * Make a page announcement through both your Norstar telephone speakers and an external loudspeaker system. Zone 0 pages all zones.

Pause {Feature} {7} {8}
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 * Program in an external autodial sequence to insert a 1.5 second delay.
 * For pulse dialing: {*} also inserts a 1.5 second delay.

Priority Call {Feature} {6} {9}
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 * Interrupt a person who is on a call or using Do Not Disturb.
 * A person on another call can press {Feature} {8} {5} to block your priority call.

Ring Type {Feature} {*} {6}
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 * Select a distinctive ring to help differentiate between your telephone and others nearby.
 * Press {Feature} {*} {6}
 * Enter the ring type number (1 to 4).
 * Press {Hold}

Ring Volume {Feature} {*} {8} {0}
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 * Make your telephone ring so that you can adjust the volume. You can also adjust the volume any time your telephone rings.
 * Press {Feature} {*} {8} {0}. Press your volume bar up or down.

Saved Number Redial {Feature} {6} {7}
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 * Save a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number.

Speed Dial {Feature} {0}
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 * Dial an external telephone number using a two-digit code. There are two types of speed dial codes: system (01 to 70) and personal (71 to 94). System speed dial codes can be used from any Norstar telephone in the system. They are assigned by your system coordinator.
 * Personal speed dial codes are used exclusively at your telephone.
 * To Make a Call Using a Speed Dial Code:
 * Press {Feature} {0}.
 * Enter the two-digit code for the number (01 to 70 for system speed dial, 71 to 94 for personal speed dial).
 * To Program Personal Speed Dial Numbers:
 * Press {Feature} {*} {4}
 * Enter a two-digit code from 71 to 94.
 * Specify the external line by pressing a line button, a line pool button, or the intercom button. If you don't specify the external line, the system automatically chooses a line for the call.
 * Dial the telephone number you want to program (up to 24 digits).
 * Press {Hold}.
 * Record the code and number you have just programmed.
 * You cannot program personal speed dial numbers while someone else is programming your Norstar system.

Time {Feature} {8} {0} {3}
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 * Briefly display the time and date while you are on a call.

Transfer {Feature} {7} {0}
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 * Send a call to another telephone within your Norstar system.
 * Make or answer a call,
 * Press {Feature} {7} {0} (or press the {Transfer} button below your display).
 * Dial the intercom number where you want to transfer the call to.
 * Stay on the line if you wish to speak to the person first.
 * Press {Rls} to complete the transfer.
 * If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
 * Note: Use Link to transfer callers to a telephone number

Voice Call {Feature} {6} {6}
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 * Make a voice announcement or begin a conversation through the speaker of another Norstar telephone without first making the other telephone ring.

Voice Call Deny {Feature} {8} {8}

 * Prevent your telephone from receiving voice calls.
 * Do Not Disturb ({Feature} {8} {5}) also prevents your telephone from receiving calls.