AT&T

ALLIANCE and ATT
Alliance Group Services, Inc. Network Support Escalation Main Telephone: 203-221-8700        Fax: 203-221-8705 After Hours Support at 800-756-2236 ext 350. Account Managers Account Manager Carrie Rakowski 203-349-4139 Carrie@alliancegrp.com Facilities Manag Karen Sellitti 203-349-4914 Karen@alliancegrp.com [edit]

Maintenance Contacts and Procedures
[edit] =TROUBLE SHOOTING PROCESS= To open a trouble ticket after business hours, please contact After Hours Support at 800-756-2236 ext 350. If you have a trouble ticket after hours, please leave the below information on the message. For a T1: What is the DHEC/ FRO number? Total outage or Partial outage? Outbound or Inbound trouble? Does it get an error message, if so, what is the error message? Who is the Contact, name and number, for the T? For an ANI: What is the Originating number? What number are they calling? What is the error message? Trailer? What was the 700 test response? For Account Code Problems: Was the ANI recently placed on the new CIC? What is the Originating number? What number are they calling? What is the error message? Trailer? What was the 700 test response? For an 800 Number: What is the 800 number? Where should this be terming? What kind of error message is it getting? After Hours Support will return your call within 30 minutes. [edit] =Step One= To open a trouble ticket after business hours, please contact After Hours Support at 800-756-2236 ext 350. If you have a trouble ticket after hours, please leave the below information on the message. [edit] =Contact Center= Main Telephone: 203-221-8700        Fax: 203-221-8705 After Hours Support at 800-756-2236 ext 350. [edit]

Escalation
Refer to the ticket you have with both Allience and ATT [edit] =Level One= After 30 Minutes Provisioning Specialist Mary Ludovicy 203-349-4126/203-613-2789 Mary@alliancegrp.comm [edit] =Level Two= After Two Hours VP of Corporate Operations Kay Cassidy 203-349-4120 kcassidy@alliancegrp.com [edit] =Level Three= After Four Hours Executive VP of Technology Stuart Holden  203-349-4911 /877-825-6741  Stuart@alliancegrp.com