Polycom Phone Setup

When seting up a polycom phone, please perform the following:

1. Press the "Setup" key at boot time. 2. Enter the password to your Polycom phone, followed by the "Enter" softkey once you've entered it.

3. Scroll down to "Server Menu" and select it.

4. Select "Server Type"

5. Scroll right (">" key) until "Server Type" is set to "Trivial FTP" and hit the "Ok" key.

6. Scroll down to "Server Address" and select it.

7. Enter the server IP address or domain name using the * button for periods (".") and hit the "Ok" key.

8. Press the left arrow or "Exit" key twice until prompted to "Save & Reboot". Select "Yes".

Boot Server
If phone has not become operational at this point, the boot server setting may need to be changed. Sometimes it may be set to custom or Custom+Opt., causing a problem. To change this please perform the following:

1. Press the "Setup" key at boot time. 2. Enter the password to your Polycom phone, followed by the "Enter" softkey once you've entered it. 3. Scroll down to "DHCP Menu" and select it. 4. Scroll down to "Boot Server" and select it. 5. Scroll right (">" key) until "Boot Server" is set to "Static" and hit the "Ok" key. 6. Press the left arrow or "Exit" key twice until prompted to "Save & Reboot". Select "Yes".

Displaying the Proper Extension Number
If the correct extension number does not appear in the phone display after setup, please do the following:

1. Connect PC or Laptop to the Polycom's PC port on the back of the phone using an ethernet cable.

2. Open up a browser window and type in the phone's IP address in the address bar.

3. Select "Lines" from the menu.

4. Under "Line 1" enter the phones extension in the "Diplay Name" textbox.

5. Enter the extension number in the "Label" textbox.

6. The "Third Party Name" textbox should also the extension number.

7. Scroll down to the "Message Center" category.

8. In the "Subscriber" field enter the extension number.

9. Verify that the "Address" field in the "Server 1" category is the correct domain name (eg. sXXXX.fonality.pbxtra.com).

10. Click on the "Submit" button at the bottom of the page and the phone should reboot.